This email exchange between me and Channel 4 Complaints department is pretty self-explanatory (warning: may trigger shock and horror that I am a woman of bigger size):
My original complaint:
"Nick Hewer's comment to the contestant, to the effect that he looked like he'd a few 'dinners' (the contestant's word) was offensive to the extreme. It clearly distressed the contestant, and was in effect an insult to any viewer of Countdown who may be bigger than thin. It was a cruel, mean-spirited example of 'fat-shaming' . I now will never consider going on Countdown, because of the evident risk of being humiliated on air because of my own weight, and my daughter, who is very slim, is of the same opinion."
Channel 4's predictable response (which is NOT a 'place filler' for a further investigation and response, but intended as a final response):
"Dear Ms Kennedy,
Thank you for contacting Channel 4 Viewer Enquiries regarding COUNTDOWN.
We re very sorry to hear that Mr Hewer's comments regarding one of our contestants were of concern to you; please be assured that these concerns have been noted and logged for the information of those responsible for our programming.
Thank you again for taking the time to contact us. We appreciate all feedback from our viewers; complimentary or otherwise.
Channel 4 Viewer Enquiries"
And my response to that:
"Thank you for your reply, but unfortunately this means nothing. This is a serious complaint about a serious issue: the incitement of prejudice and bigotry against a group because of their bodies. Channel 4, rightly, would not give such a glib, uninterested response, as you have given me below, if there had been racism involved, but the same principle applies. It completely ruined my own and my daughter's enjoyment of the programme, and I've been watching Countdown since it began. There has been other, milder laughing at fat people on Countdown before, usually related to the words that have been constructed. This latest incident however was a downright insult to viewers and (a) should not have been aired (b) an apology given to the contestant, who was clearly adversely affected by the incident. Hewer then telling him to have a pie on the way home, at the end of the programme, turned Countdown into car-crash TV. You are, again rightly, clearly able to prevent bigotry on the grounds of race, sexuality, gender and disability on the programme: but your answer here indicates you have no interest in preventing bigotry against fat people, which is shameful on your part.
I have no confidence this will be taken seriously by Channel 4. For a long time bigger people (i.e. who hold larger amounts of body fat) have been victims of what was once often characterised as the 'last acceptable form of prejudice'. Since then we are almost constantly seeing a mainstream media who seem determined to incite this newer form of bigotry, along with the older ones: the poor and disabled are particularly victimised in recent years, though this does not mean people escape bigotry because of their race, ethnicity or sexuality either. Bigotry against women has been enjoying something of a renaissance recently as well. If people don't stand up to it, it will get a lot worse for many more groups. While this may seem trivial to some, it is the 'micro-aggressions' like this one, that happen every day without objections by others, that help cement the acceptance of bigotry in a culture: hence my feeling the need to pursue it.